Refund policy

🔁 Returns & Refunds Policy – O'Kis Worldwide

Last Updated: [Insert Date]

At O'Kis Worldwide, your satisfaction is our top priority. If something’s not quite right with your order, we’re here to make it right. Please read the guidelines below to understand how returns, exchanges, and refunds are handled.

✅ Eligibility for Returns

We accept returns under the following conditions:

  • Item must be unused, unopened, and in original packaging

  • Return request is made within 7 days of delivery

  • Proof of purchase or order number is provided

⚠️ Items marked as final sale, personal care products, underwear, or customized items are non-returnable, unless defective.

🚚 How to Request a Return

To initiate a return:

  1. Email us at support@okisworldwide.com within 7 days of receiving your item.

  2. Include your order number, reason for return, and clear photos (if applicable).

  3. Our team will confirm return eligibility and provide return instructions.

💸 Refund Process

Once we receive and inspect your returned item:

  • If approved, your refund will be processed within 5–10 business days

  • Refunds will be issued via the original payment method

Note: Shipping fees are non-refundable, and return shipping costs are shouldered by the customer unless the return is due to our error or a defective item.

🔁 Exchanges

We offer free replacements for items that arrive damaged, defective, or incorrect.
Contact us within 48 hours of delivery with photo proof to request an exchange.

🛍 Marketplace Orders (Coming Soon)

When O'Kis Worldwide expands to include third-party vendors, return & refund policies may vary by seller. These will be clearly displayed on each product page and checkout.

📦 Return Shipping Address

You will receive the return address in your return confirmation email.
Do not return products without authorization, as we may not be able to process them.

❓Need Help?

For questions about returns, exchanges, or refunds, contact us at:
📧 support@okisworldwide.com